If you are experiencing trouble with Hi-Fi Access you may contact us any time by email
at support@hi-fiaccess.net . We also have freee technical assistance available at:
1-417-859-2052 if you are having an urgent issue.

Common Questions

Im getting disconnected often, why and what can I do?

Im connecting slow, what can I do to speed it up?

Other helpful categories

Have a problem, can't find the answer? Visit our knowledge base.

Click here to find the Hi-Fi Access Frequently Asked Questions.

Click here to find the Hi-Fi Access Support Section

Click here to find a Hi-Fi Access number in your area

Click here to find the FastNet Access Support Section

Click here to find Usage Time

Before you call though, if you are using windows, and have not installed the Hi-Fi Access software,
you can download it by clicking here . Once you click on this link it will ask you if you want to save
or open it, choose open. You will then be prompted to select a phone number, and afterwards type
in your Hi-Fi Access username / password. Once completed this software will place a Hi-Fi Access
icon on your desktop that you can use to dial-up to the internet.

The software also keeps an up to date list of numbers in it, If the number you choose is invalid or
having trouble you can always choose a new number by launching the Hi-Fi Access software,
via the icon on your desktop, then pushing select on the dialer, it will then prompt you to select
a new number, press ok and then you can dial-up using that new number.

Request Customer Support Form - do not use for billing or sales inquries.

Tech Support - Call (417) 859-2052 (US / Canada) or email support@hi-fiaccess.net
M-F 9AM-6PM Sat 10AM-3PM
Billing Inquires - Call (417) 859-2052 (US / Canada) or email support@hi-fiaccess.net
M-F 9AM-6PM
Sales Inquires - Call (417) 859-2052 (US ) or email sales@hi-fiaccess.net
M-F 9AM-6PM Sat 10AM-3PM