Table of Contents |
1 Overview |
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This guide will help you troubleshoot many common problems with
the Slipstream client, including inability to connect and connection
but no activity. This is a generic guide, and may not tend to cover
issues that give specific error messages. This article assumes
that you have successfully installed the Slipstream software. The Slipstream client will not connect, or Slipstream connects but does not seem to be active. Web acceleration works by compressing the web pages you view into smaller files so they load in less time. Without Slipstream, your computer connects directly to a website. With Slipstream, your computer connects to a server called a proxy. The proxy then connects to the web page, downloads and compresses the website, and sends it to your computer. Slipstream issues can be caused by many different things, including: * Slipstream is disabled.
1. Look in your system tray for the Slipstream icon. Your system tray is in the gray bar with the Start button. The system tray is on the far right, above the clock. The generic Slipstream/FastNet icon is a blue-green globe, however you may have customized this for your ISP. 2. If Slipstream is enabled, it will be bright blue-green. If
it is disabled, it will be faded and have a red X through it. 3.
If it is disabled, click on the icon. 1. Find the Slipstream icon in your system tray. Firewalls and Security/Privacy software is designed to protect your computer by blocking the many unused ports into your computer. Slipstream requires that certain ports be open. You will need to open these ports. Slipstream requires ports 7000 and 5400 be open. Many firewalls allow you to choose the program from a list, which will open anything the program asks. Others allow you to specify the required ports. Please consult the documentation for your specific firewall software
for instructions on how to make an exception for these ports or
for the Slipstream client. Since Slipstream uses proxy technology, you may experience problems if you are using another service or software which also uses a proxy server. It is very easy to check to see if Internet Explorer is trying to use another proxy server. 1. Disable the Slipstream Client. If you do not, you may be seeing
Slipstream's proxy settings. If this box is checked, your system is using a different proxy server. Since you cannot run two proxy services at once, you will have to choose which service you wish to use. If you're not sure what other service is using the proxy technology, you can get an idea by looking at the information in the Address field. If you wish to disable the other proxy service, uncheck the box next to Use a proxy server for this connection and click OK to save.
Older versions of the Slipstream client may not work or may have a bug which is causing a problem. Please upgrade to the latest. To check to see which version you have: 1. Click the Slipstream icon in the system tray (by the clock).
A menu will appear. If you are dialed into our system, Slipstream will attempt to authenticate based on your login; however this method is not as reliable as making sure you have the correct username in the Slipstream settings. If the correct username is there, it will have two methods for authenticating you, and will decrease the number of problems you may be having. 1. Click the Slipstream icon in the system tray (by the clock).
A menu will appear. Note: Your username should be your full dialup username, including @realm.com. Example: johndoe@world.net. Your password will be case-sensitive, so be sure your CAPS LOCK is not on. 5. Click OK to save. Unless you have set up a special Web Accel Only account, you must
be dialed into one of our access numbers in order to use Slipstream.
We will not allow Slipstream to be used with other internet providers. If the Slipstream image quality is set to "Minimum" Acceleration and Maximum/Original image quality, you will have nearly normal browsing speeds. This is because a good portion of Slipstream's technology relies on compressing images. If those images are not being compressed, the speed will be lower. To change these settings: 1. Click the Slipstream icon in the system tray (by the clock).
A menu will appear.
Slipstream is designed to work automatically with Internet Explorer. If you are using a different browser, such as Netscape, Mozilla, or Opera, Slipstream will still work, but will require manual settings. Your browser should be set to use a proxy server. Proxy Server Setting: 127.0.0.1
If you have any other software that uses what's called "Proxy technology", it might be disallowing the Slipstream client from making the required changes in Internet Explorer. To check this: 1. Important: Make sure the Slipstream client is closed or disabled. It's possible that something else is causing IE to not accept the settings from Slipstream, even if the Proxy Server box is unchecked. Sometimes this can be caused by anti-spyware programs (such as SpyBot or AdAware) or privacy software that has disabled other programs from being able to change IE. Sometimes there is something wrong with IE that is not related to anything else. If this is the case, you can manually set IE with the correct proxy settings. Follow the above instructions, then: 8. Check the box, Use a Proxy server for this connection. |
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