How many hours do I get with Hi-FiACCESS.NET?

We market Hi-FiACCESS.NET as unlimited, but not dedicated service. Dedicated service is defined
in the Terms of Service and can be reviewed by clicking here.

Where is your technical support located?

Hi-FiACCESS.NET's technical support is based in the United States. We have English speaking reps available.

Do you advertise with a banner on my screen?

Hi-FiACCESS.NET does not place a banner on your screen like the Free Internet Providers do. You are
purchasing banner free service from Hi-FiACCESS.NET.

How many screen names do I get?

Hi-FiACCESS.NET does not offer screen names, this is a feature unique to AOL. With Hi-FiACCESS.NET,
everyone will share one login ID to the internet. From there, you can setup up to 5 email accounts that yourself,
friends and family can use.

Can I use Instant Messenger?

Yes. Hi-FiACCESS.NET is compatible and will work with many of the most common instant messenger
programs including but not limited to: AOL, MSN, ICQ, and Yahoo. We even have a link where you can
download these messenger clients in our members area.

Can I use my account when traveling?

Yes. When you join Hi-FiACCESS.NET you get access to over 12,500 access numbers. Our network covers
over 97% of the US and parts of Canada as well. You may roam for free accross all POP locations that we offer.
If you use Hi-FiACCESS.NET's software this is easy, just push the select button on the dialer to select a new
number in the location that you are traveling to.

Do I need software to access Hi-FiACCESS.NET?

No, but it is recommended. By using software, your access numbers will always remain up to date and the
software will always list our most up to date contact information in your dialer. In addition, it makes setup
of Hi-FiACCESS.NET's internet service easy as it will automatically configure your computer and setup
your email program for you.

Do you offer DSL, or high speed service?

We do not offer DSL directly, but we do offer High Speed dial-up and high speed satellite service. See our
website for more details on DSL and SatXpress offering.

The access number you have is the same as my previous ISP, why?

We utilize some of the largest networks in the world including MCI, and Qwest to provide service. It is likely
that your current provider may be using the same providers that we are to purchase service.

Do you offer parental controls?

We do not currently offer parental controls. However we have plans to offer this feature in the near future.

What is ISDN service, do you support it?

ISDN stands for Integrated Services Digital Network. Unlike dial-up which gives you various speeds, ISDN
gives you a constant 64k speed. However to use it, you must have a digital phone line from your phone
company and digital modem. There is an additional fee applied by your phone company and setup costs
for the modem. There is no addition cost from Hi-FiACCESS.NET. Hi-FiACCESS.NET does support
64k however we do not support the use of 128k on our network. If you wish to order an ISDN line,
please contact your phone company for pricing and details.

Do you offer static IP's?

We do not currently offer static IP's. We support dynamic IP's only.

Do you offer Multilink?

We do not currently offer multi-link service. We support 56k and 64k only.

Can I use multiple computers at the same time?

Only one computer may connect to the username at a time unless multiple concurrency is purchased.
We can provision you with an unlimited number of connections for a single username however the rate
of each session is the same as an additional account. If you want this, setup your first user and then
contact billing and request multiple concurrency. This is great for company accounts, or any account
which needs to be shared amongst many users from multiple computers.

How do I cancel my previous ISP?

Hi-FiACCESS.NET cannot cancel your service with your previous ISP. However to help you cancel your service,
listed below are some hard to find phone numbers of other ISP's.
# To Cancel Earthlink call 1-800-890-5128
# To Cancel AOL call 1-888-265-8008 or Fax 1-801-622-7969 (include your full name, phone number,
address and either your screen name or the last four digits of the credit card you billed the account to)
# To Cancel AT&T Worldnet call 1-800-400-1447
# To Cancel CompuServe call 1-800-848-8990
# To Cancel MSN call 1-800-386-5550
# To Cancel Prodigy call 1-800-213-0992
# To Cancel NetZero call 1-866-841-1442
# To Cancel SBC Yahoo call 1-866-722-3425
# To Cancel Netscape Internet Service call 1-866-541-8233