• What methods of payments do you accept?
• Is there a contract term?
• How do I change my billing information?
• Why was my credit card declined?
• I signed up, but have not used the service, will I be charged?
• My first charge was more than I expected, why?
• When will my account be billed each month?
• What currency are accounts billed in?
• I signed up for high speed, but want to downgrade, will I be penalized?
• I signed up for regular, but want to upgrade, is there a cost?
• Are there any additional phone charges?
• How do I cancel service?

What methods of payments do you accept?

Hi-Fi Access accepts monthly payments by credit card, or online check drafts (US Only).
We accept Visa / Mastercard / Amex / and Discover. We accept quarterly payments by check
(US Only), money order or cashiers check payment made in advance..

Is there a contract term?

All Hi-Fi Access service is month to month. You can cancel at the end of any billing cycle.
Please see our terms of service for more details.

How do I change my billing information?

You can change your billing information online using our secure server (SSL) by clicking here

Why was my credit card declined?

If your credit card was declined when you signed up, this may be caused by several factors.
Our system does extensive fraud checking. You need to be sure you enter the exact name and
address that the credit card company has on file. This is done to protect you, the user from
fraudulent use of your credit card. Also, If your credit card company issues you a new card
with a different expiration date, you'll need to let us know.

I signed up, but have not used the service, will I be charged?

Yes, you are charged initially when you signup and then on a recurring per month basis
regardless of usage.

My first charge was more than I expected, why?

For all credit card transactions that take place after the 25th of the month, we bill the intial charge
for the prorated number of days left in the month plus the next months amount.

When will my account be billed each month?

Billing takes place on all accounts on the 26th of each month. If your credit card is declined we will
attempt to rebill the card between the 28th to the 30th. If your credit card remains declined your
account will be temporarily disabled on the last day of the month until your credit card information
is updated.

What currency are accounts billed in?

All accounts are billed in US Funds for all customers, including canadian. If you have an international
credit card, your credit card company will convert to the US Funds charge to your currency based on
the current excahnge rate.

I signed up for high speed, but want to downgrade, will I be penalized?

There is no fee to downgrade, just call our billing team at 417-859-2052 or email
billing@hi-fiaccess.net. Your account will be downgraded at the end of the billing cycle and pricing
adjusted during our next charge to your credit card or checking account.

I signed up for regular, but want to upgrade, is there a cost?

There is no setup fee to upgrade.
You can upgrade at: https://www.Hi-Fi Access/support/webaccel.pl.
Your account will be upgraded immediatly and starting at the next charge to your credit card
or checking account, you will be billed at the new rate.

Are there any additional phone charges?

Hi-Fi Access will never charge you more than your monthly rate. However, we do not control the phone
companies, we recommend that prior to using our service, that you verify that you are calling a local
non-toll number. You can do this by calling '0' and asking your local operator.

How do I cancel service?

You can cancel your service one of three ways.

By mail to:
Hi-Fi Access
1329 Spur Drive, Suite 120
Marshfield MO 65706

By Phone to: 1-417-859-2052 (10 AM - 6 PM CST)
By fax to: 1-417-859-2052

Please include your name, address, return phone number, dial-up username, and email address as well as a
request to cancel service and the date you want the cancellation to occur.